Maintenance Plan Policy
Brotech Studio
1. Purpose
The Maintenance Plan ensures your website stays updated, secure, and backed up, covering small changes and support beyond the initial delivery.
2. What’s Included
- Weekly Backups: Project files and data stored securely on your drive/email.
- Basic Updates & Fixes: Small design tweaks, minor programming updates, content changes.
- Bug Fixes: Fixes of issues caused by the original project code or design.
- Support: Assistance with third-party hosting or domain setup (as agreed before deployment).
3. What’s Not Included
- Major design or programming changes (charged separately).
- Full website redesigns or adding new complex functionality.
- Issues caused by client-side modifications, third-party service downtime, or integrations (unless covered in the plan).
4. Payment & Validity
- The plan is paid upfront for the selected period (monthly/quarterly/yearly).
- Maintenance services are suspended immediately if payment is missed or delayed.
- Renewal must be done before plan expiration to ensure continuous service and backups.
5. Client Responsibility
- Clients without a maintenance plan are fully responsible for their backups, updates, and fixes.
- Brotech Studio will not perform any work or take responsibility for issues without an active plan.
6. Termination & Cancellation
- Clients can cancel the maintenance plan anytime.
- Services are stopped immediately on cancellation.
- Refunds for unused period will be transfor within 8-9 days.
- On Cancellation 20% will be deducted from the remaining amount.